The influence of the participants’ feelings during the workshops on the sustainable improvement of the ways of working

Marine Catel1, Fabrice Mantelet2, Frédéric Segonds3, Améziane Aoussat4, Pamela Caillens 5

1, 2, 3, 4 Laboratoire de Conception de Produits et Innovation (LCPI) – EA 3927 Arts et Métiers Institute of Technology, HESAM Université,

151 Boulevard de l’Hôpital,

75013, Paris, France

5 Cartier International,

33 Rue Boissy d’Anglas

75008 Paris

ABSTRACT : The internal innovation labs of companies have the dual mission of supporting the emergence of innovative projects and sustainably improving the way of working. To achieve this double objective, innovation labs use different methodologies and organize collaborative workshops. Several studies have analyzed the impact of collaborative workshops on innovative projects, demonstrating the emergence of a greater number of original ideas and the reduction of time to market. However, there are few studies on the impact of workshops on the sustainable improvement of the participants’ way of working. The purpose of this research is to study the correlation between the feelings during the workshops and the sustainable improvement of the way of working in the months and years that follow. We show that the workshops have a long-term effect on the participants’ way of working. Certain feelings are associated with the sustainable improvement of creativity and motivation.  We can extend this study by experimenting with workshops specifically designed to promote the feelings identified as vectors for long-term improvement in the way we work

KEYWORDS : Innovation Labs, Design Thinking, Collaborative Workshops, Emotional Design, Collaborator Experience.

MOTS-CLÉS : Innovation Labs, Design Thinking, Ateliers Collaboratifs, Design Emotionnel, Expérience Collaborateur.